• refers to the ongoing process of acquiring new skills and knowledge and applying them in the workplace.

Continuous Learning is an Essential Skill that all Casino employees need to:

• Identify training opportunities that are available.
• Learn about new casino equipment, products, services and procedures.
• Identify and understand skill strengths and the areas where improvement is needed to become successful in other casino positions.
• Use newly learned skills and knowledge to improve work.

Specific Applications in Gaming

• Casino Frontline employees continually upgrade their skills in customer service, conflict resolution, effective communication and responsible gaming in order to interact with the customers.
• Casino Hosts learn the reporting function for Player’s Club Card system.
• Casino Housekeeping Attendants learn the MSDS of the products they handle.
• Maintenance Technicians learn the proper procedures for using motorized equipment.
• Security Officers are continually upgrading their First Aid/CPR certification and to meet the regulatory requirements of the position.
• Casino Gaming Technicians take specific training to learn how to repair new electronic gaming devices.
• Table Games Dealers learn new games to increase their skill set.