• refers to tasks that involve a variety of information displays in which words, numbers, icons and other visual characteristics (eg., line, colour, shape) are given meaning by their spatial arrangement.
• generally involves understanding graphs, lists, tables, blueprints, schematics, drawings, signs and labels.
• includes:
  • print and non-print media (for example, computer screen documents, equipment gauges, clocks and flags)
  • completing a form, checking off items on a list of tasks, plotting information on a graph, and entering information on an activity schedule.

Document Use is an Essential Skill that all Casino employees need to:

• Scan flow charts to learn sequencing of simple tasks and processes
• Complete forms, procedural checklists and end-of-day reports
• Identify WHMIS and other casino workplace symbols, icons and directional signs

Specific Applications in Gaming

• Countroom Cashiers use daily pull sheets to record counts of individual slot machines.
• Casino Hosts complete a banquet request form to invite loyal player’s club members to hosted events.
• Bartenders use the guidebook for mixing drinks.
• Casino Housekeeping Attendants refer to stock room lists.
• Facility Technicians use casino blueprints and maps.
• Retail Cashiers fill in store inventory sheets.
• Security Officers complete incident reports.
• Slot Attendants interpret slot machine message sybmols.
• Poker dealers record the poker fill bank inventory sheet.
• Uniform Technicians fill in fitting forms and alteration forms.
• Warehouse Clerks complete delivery logs and dispatch logs.