• refers primarily to the use of speech to give and exchange thoughts and information.

Oral Communication is an Essential Skill that all Casino employees need to:

• Educate customers about responsible gaming and ensuring anyone who is having difficulty gets the assistance that they need.
• Explain casino information, services, gaming products and gaming rules to customers.
• Ask questions to clarify job tasks and expectations.
• Respond to requests from customers, provide casino information and maintain an approachable attitude.
• Speak respectfully to customers and co-workers when dealing with complex issues or resolving conflicts.

Specific Applications in Gaming

• Casino Bank Cashiers respond to customers’ requests for change.
• Casino Hosts promote events to customers.
• Servers introduce themselves to the customers, put them at ease, and inform them about the Casino restaurant food specials and promotions.
• Casino Housekeeping Attendants respond to requests for clean-up by radio.
• Facility Supervisors interact with all departments by phone to discuss routine repairs and maintenance.
• Retail Supervisors discuss displays and new products with their employees.
• Security Officers use two-way radios to contact each other, supervisor or Investigative Security Officers to advise of a situation where they are needed.
• Slot Attendants congratulate winners and explain how they will proceed in processing their jackpot payout.
• The Boxperson explains and clarifies rules to customers at the Craps Table.
• Uniform Technicians interact with employees when tailoring uniforms to ensure a proper fit.
• Warehouse Clerks respond to phone requests for immediate delivery of goods.