• refers to reading material that is in the form of sentences or paragraphs.
• generally involves reading notes, letters, memos, manuals, specifications, regulations, books, reports or journals.
• includes:
  • forms and labels if they contain at least one paragraph
  • print and non-print media (for example, texts on computer screens)
  • paragraph-length text in charts, tables and graph

Reading Text is an Essential Skill that all Casino employees need to:

• Read bulletin boards for memos, job openings, general announcements & training opportunities.
• Read procedure manuals, maintenance manuals and MSD sheets.
• Read entertainment schedules and casino information to pass information to customers.

Specific Applications in Gaming

• Bank Cashiers read information about counterfeit money.
• Customer Service Representatives read tour bus schedules.
• Chefs read recipes in the Casino restaurant cookbook.
• Casino Housekeeping Attendants read labels on cleaning products.
• Facility Supervisors read facility reports.
• Retail Cashiers read price tags.
• Security Officers read listing of excluded customers.
• Bingo Callers read the bingo program script.
• Table Games Inspectors read pit logs.
• Uniform Technicians read garment labels.
• Warehouse Clerks read packing slips.