• refers to the process of evaluating ideas or information to reach a rational decision.
• includes:
  • Problem Solving
  • Decision Making
  • Job Task Planning & Organizing
  • Significant Use of Memory
  • Finding Information

Thinking Skills are Essential Skills that all Casino employees need to:

• Assess a customer service situation and react appropriately.
• Evaluate if currency seems suspicious.
• Prioritize the order in which tasks are completed by considering deadlines and resources.

Specific Applications in Gaming

• Bank Cashiers assess if currency seems suspicious.
• Shuttle Bus Drivers decide when a situation observed in the parking area should be reported to Security.
• Servers are systematic about taking orders from a large group so that they can bring the right dishes to each customer.
• Facility Technicians determine whether the broken item is worth fixing, what is the best way of fixing it, do they have the expertise, tools and time to do it or should it be contracted out.
• Security Officers decide when to risk taking action on their own when settling disputes between customers.
• Slot Attendants decide when a slot machine problem can be solved and when a technician is required.
• Table Games Dealers remember procedures, rules and pay outs for each of the games they deal. 
• Uniform Technicians repair and adjust garments for individuals.
• Warehouse Clerks back track through records when something is missing from the goods received to determine where it is.