refers to the extent to which employees work with others to carry out their tasks.
Working with Others is an Essential Skill that all Casino employees need to:
- Co-operatively work with others to exceed casino service standards.
- Coach and mentor new employees.
- Make suggestions on improving teamwork and casino service (break schedules, shift times).
Specific Applications in Gaming
- Count Room Cashiers work together as a team to complete their daily pull and reconciliation.
- Casino kitchen employees work together to ensure food quality.
- Surveillance Technicians work in close contact with one another and rely on one another to share information and insights.
- Casino Gaming Technicians co-operatively work together to repair casino equipment.
- Table Games Dealers work with the Table Games Inspector through a series of low key announcements, letting them know when larger bets are laid or when there are large pay outs to be made.
- Uniform Technicians work co-operatively to ensure all employee uniforms are kept in good condition.
- Warehouse Clerks work together for lifting heavy loads and for manning the doors.
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