ESSENTIAL SKILLS MANUALS

Essential Skills: Front-line Casino Participant Manuals
 
These manuals are available free of charge  on the Essential Skills webpage. 

Incorporate the CGCE’s essential skills manuals into your regular employee training, use for individual employee skills development, employee aseessments and casino re-organization. 

Need assistance?  Contact us and we can provide you with a customized total Essential Skills program for your organization which can include a needs assessment, training program, facilitator's guide, facilitator training and also program evaluation to help you imbed Essential Skills into everyday training.  We can also assist your organization in using the Essential Skills products for recruitment & selection and/or individual/group employee development.

Essential Skills manuals developed include:

• Reading Text
• Document Use
• Numeracy
• Writing
• Oral Communication
• Working With Others
• Thinking Skills

ESSENTIAL SKILLS PROFILES

Essential Skills Profiles for 56 Casino positions.

These Casino essential skills profiles are available free of charge  on the Essential Skills webpage.

This library of profiles evaluates the overall complexity of 56 casino positions in relation of the nine essential skills.

Use these profiles to design your organizations’ competency systems, job descriptions, salary evaluation, performance management systems, and much, much more.  Need assistance?  Contact us and we can assist your organization in developing these.

We have just launched our Customer Service training program specifically designed for the Casino/Gaming industry and features the latest and most innovative technology. This program is designed for all levels of gaming employees to help meet and exceed customers' expectations and provide customers with a positive experience. This product features an easy-to-use, self-study e-learning course which includes discussions, exercises and a final test to measure customer service knowledge. This course is supplemented with printed handbooks for both the employee and the coach and can be used effectively in a blended-learning environment. Use this highly effective method department and/or company-wide to deliver outstanding customer service in the gaming industry and create a positve customer service culture! Please contact Dayna at hinkeld@mlc.mb.ca to order or how we can help you launch, facilitate and evaluate this program!